999bd Privacy Policy — How We Handle Your Data

01Information We Collect

When you create an account or use 999bd, we collect certain information about you. This information falls into two broad categories: information you provide directly, and information collected automatically as you use the platform.

Information you provide directly:

• Full name, date of birth, and email address provided during registration.
• CNIC number or other identity document details when verification is requested.
• Contact number if provided during account setup or support interactions.
• Proof of address documents submitted for enhanced verification.
• Payment method details including mobile wallet numbers (JazzCash, Easypaisa), bank account information, or card details used for deposits and withdrawals.
• Any information shared with our support team through chat, email, or contact forms.

Information collected automatically:

• IP address and approximate geographic location at the time of login or platform use.
• Device type, operating system, and browser information.
• Session data including pages visited, time spent, features used, and bet history.
• Cookie and tracking data as described in the Cookies section of this policy.
• Transaction logs covering deposits, withdrawals, and bet placements.

02How We Use Your Data

The information we collect serves specific, legitimate purposes directly related to operating the 999bd platform and providing a good experience to users. We do not collect data for its own sake and we do not use it for purposes unrelated to these stated uses.

We rely on legitimate interest, contract performance, and in some cases your consent as the lawful basis for processing your personal data. Where processing is based on consent — such as marketing communications — you can withdraw that consent at any time through your account settings.

03Payment Information

All financial transactions on 999bd are conducted in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer, debit card, credit card, or other mobile wallets, we collect and process the relevant payment details needed to complete that transaction.

Payment data is handled with a high level of care. Card and banking details are processed through secure payment processing systems and are not stored in plain text on our servers. Mobile wallet transactions via JazzCash and Easypaisa involve account numbers and references that are stored as part of your transaction history for the purpose of processing withdrawals back to the same source.

• We do not share your payment details with third parties except where necessary to process the transaction itself.
• We do not sell payment information to advertisers or data brokers.
• Transaction records are retained as part of your account history and are accessible to you through your account dashboard.
• Any suspicious or potentially fraudulent transaction may be flagged and reviewed before processing continues.

04Cookies and Tracking

999bd uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences, and to understand how users interact with different parts of the site. A cookie is a small text file stored in your browser when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session tokens, login state, and security cookies. You cannot opt out of these without disabling core platform functionality.
• Preference cookies: Store your language settings, display preferences, and other personalisation choices so you do not have to reset them each visit.
• Analytics cookies: Help us understand which pages are visited most, where users spend time, and where they drop off. This data is aggregated and not tied to individual identities for analytics purposes.
• Security cookies: Used to detect and prevent fraudulent activity, unusual login patterns, and unauthorised account access.

You can manage cookie preferences through your browser settings. Blocking all cookies may affect how certain parts of the platform behave. We do not use cookies to serve third-party advertising on 999bd.

05Data Sharing

999bd does not sell your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: We share relevant payment details with payment service providers — including mobile wallet operators, banks, and card processors — solely to complete your deposit or withdrawal transaction.
• Identity verification services: Where we use third-party verification tools to confirm your identity, we share the documents or details you submit directly with that service. These providers operate under strict confidentiality obligations.
• Game content providers: Certain game titles on the platform are supplied by third-party game studios. Your gameplay data within those games may be processed by those suppliers under their own data terms. We select providers who maintain appropriate data handling standards.
• Platform analytics providers: Aggregated, anonymised usage data may be shared with analytics tools to help us understand and improve the platform. This data does not identify you individually.
• Legal obligations: We may disclose your information if required to do so by applicable law, court order, or in response to a legitimate legal process. We will notify you where permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction. You will be notified of any such change and the privacy terms applicable going forward.

All third parties who receive data from 999bd are required to handle it securely and use it only for the purpose for which it was shared.

06Data Security

We take the security of your personal information seriously. 999bd uses technical and organisational measures to protect your data from unauthorised access, accidental loss, disclosure, alteration, or destruction.

• All data transmitted between your device and 999bd is encrypted using HTTPS and TLS protocols.
• Account passwords are stored using one-way hashing — we cannot see your password and neither can our staff.
• Access to user data within our systems is restricted to staff who need it to do their jobs, and is governed by internal access controls.
• Our systems are monitored for unusual activity and potential security incidents.
• Payment data is handled through secure processing environments that are not accessible to general platform infrastructure.

No system is completely immune to risk. If you suspect your account has been compromised, change your password immediately and contact our support team. You are responsible for keeping your own login credentials secure and not sharing them with others.

07Data Retention

We retain your personal data for as long as your account is active and for a period after closure as necessary to meet our legal, financial, and operational obligations. The specific retention periods vary by data type:

• Account and identity data: Retained for the duration of your account and for a minimum period after account closure, in line with standard record-keeping requirements.
• Transaction records: Deposit and withdrawal histories are retained for an extended period to support financial reconciliation, dispute resolution, and regulatory compliance where applicable.
• Support correspondence: Records of support interactions are retained to provide context for future queries and for quality assurance purposes.
• Betting history: Your bet history is stored as part of your account record and is accessible in your account dashboard during the retention period.
• Marketing preferences: Stored until you withdraw consent or request deletion, whichever comes first.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked back to you.

08Your Rights

As a user of 999bd, you have rights over the personal data we hold about you. These rights allow you to understand and control how your information is used.

• Right of access: You can request a copy of the personal data 999bd holds about you at any time. We will provide this within a reasonable timeframe.
• Right to correction: If any of your data is inaccurate or incomplete, you can request that we correct it. You can also update basic account details directly through your account settings.
• Right to deletion: You can request deletion of your personal data. We will act on this request where we are not legally required to retain the data. Note that deletion of core account data will result in account closure.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances — for example, while a dispute about its accuracy is being resolved.
• Right to withdraw consent: Where processing relies on your consent — such as marketing emails — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: You can request your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact our support team through the platform. We will verify your identity before acting on any data request to protect against unauthorised access to your information.

09Children's Privacy

999bd is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register, deposit, or use any part of the platform.

If we become aware that a user under the age of 18 has created an account, we will immediately suspend that account, delete the associated data, and reverse any transactions where possible. If you believe a minor has registered using 999bd, please contact our support team so we can investigate and take appropriate action.

10Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in how we handle data, changes in the services we offer, or changes in applicable standards. When we make meaningful changes, we will notify registered users via the platform or by email to the address on your account.

The date at the top of this page shows when the policy was last updated. We encourage you to review this page periodically. Continued use of 999bd following any update constitutes your acceptance of the revised policy.

11Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your information is handled, please get in touch with our support team through the platform's support section.

For policy-related questions you can also visit our FAQ page or review our Terms and Conditions. We aim to respond to all privacy-related enquiries within a reasonable timeframe.

You can reach our team at: [email protected]